Work

Negative and positive customer shopping experience in an online context

Year: 2019

Type: article

Study design: Observational Study

Source: Journal of Retailing and Consumer Services

DOI: 10.1016/j.jretconser.2019.101985

Authors: Mojtaba Barari, Mitchell Ross, Jiraporn Surachartkumtonkun

Institution: Griffith University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: green

OpenAlex ID: W2986308377

FWCI: 23.5

Cites: 95

Cited by: 200

Related to: 10