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Redesigning Customer Satisfaction Measurement Instrument Using Multi-Criteria Decision Making Perspective

Year: 2019

Type: conference-paper

DOI: 10.2991/icoemis-19.2019.1

Authors: Primahasmi Dalulia, Ni Made Wiati, Aang Fajar P, Vetty Kartikasari, Ika Anggraeni KK, Erwin Dwi Pambudi, Pindo Tutuko

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: gold

OpenAlex ID: W2987595246

FWCI:

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