Work

Between a rock and a hard place: Seizing the opportunity of demanding customers by means of frontline service behaviors

Year: 2019

Type: article

Study design: Observational Study

Source: Journal of Retailing and Consumer Services

DOI: 10.1016/j.jretconser.2019.101978

Authors: Omar S. Itani, Fernando Jaramillo, Bert Paesbrugghe

Institutions: Lebanese American University, The University of Texas at Arlington, Centre National de la Recherche Scientifique, Institut d'Economie Scientifique Et de Gestion, Lille Économie Management

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

SDG: Decent work and economic growth

Open Access status: closed

OpenAlex ID: W2988080331

FWCI: 8.767

Cites: 106

Cited by: 53

Related to: 10