Work

Customer in-role and extra-role behaviours in a retail setting

Year: 2019

Type: article

Study design: Observational Study

Source: European Journal of Marketing

DOI: 10.1108/ejm-06-2017-0417

Authors: Marcel Paulssen, Johanna Brunneder, Angela Sommerfeld

Institutions: University of Geneva, Ecole des Hautes Etudes Commerciales du Nord

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2990168672

FWCI: 5.26

Cites: 97

Cited by: 45

Related to: 10