Work

Service recovery satisfaction in offline and online experiences

Year: 2019

Type: article

Study design: Observational Study

Source: Marketing Intelligence & Planning

DOI: 10.1108/mip-09-2018-0422

Authors: Raphael Odoom, George Cudjoe Agbemabiese, Robert E. Hinson

Institutions: University of Johannesburg, University of Professional Studies, University of Ghana, University of the Free State

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2991476521

FWCI: 2.455

Cites: 46

Cited by: 37

Related to: 10