Work

IT Services Management and ISO 20000: A Case Study in an IT Remote Support Company

Year: 2014

Type: article

Source: Management Science

Authors: Charlene da Silva Leite, José Gabriel Peixoto Rodrigues, Tatiana da Silva Sousa, Henrique Rego Monteiro da Hora, Monteiro da Hora

Institution: Instituto Federal Fluminense

Language: English

Topic: Quality and Management Systems

Subfield: Strategy and Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2991854482

FWCI: 21.5

Cites: 6

Cited by: 51

Related to: 10