Work

An Examination of the Effects of Service Quality and Customer Satisfaction on Customer Loyalty in the Hotel Industry

Year: 2019

Type: article

Study design: Observational Study

Authors: Joko Sadoso Priyo, Bahtiar Mohamad, Raji Ridwan Adetunji

Institutions: Sebelas Maret University, Universiti Utara Malaysia

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

SDG: Decent work and economic growth

Open Access status: closed

OpenAlex ID: W2992745958

FWCI: 9.819

Cites: 46

Cited by: 48

Related to: 10