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An innovative and integrated approach based on SERVQUAL, QFD and FMEA for service quality improvement

Year: 2019

Type: article

Source: Kybernetes

DOI: 10.1108/k-04-2019-0269

Authors: Serkan Altuntas, Semih Kansu

Institution: Yıldız Technical University

Language: English

Topic: Quality Function Deployment in Product Design

Subfield: Management of Technology and Innovation

Field: Business, Management and Accounting

Domain: Social Sciences

SDG: Good health and well-being

Open Access status: closed

OpenAlex ID: W2992876308

FWCI: 8.83

Cites: 114

Cited by: 52

Related to: 10