Work

Managing negative word-of-mouth: the interplay between locus of causality and social presence

Year: 2019

Type: article

Source: Journal of Services Marketing

DOI: 10.1108/jsm-03-2019-0117

Authors: Yi He, Ilyoung Ju, Qimei Chen, Dana L. Alden, Hong Zhu, Kaiyuan Xi

Institutions: California State University, East Bay, Bowling Green State University, University of Hawaiʻi at Mānoa, Nanjing University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2994896947

FWCI: 2.805

Cites: 75

Cited by: 21

Related to: 10