Work

The impact of the level of customer satisfaction on the quality of e-commerce services

Year: 2019

Type: article

Study design: Observational Study

Source: International Journal of Productivity and Performance Management

DOI: 10.1108/ijppm-01-2019-0018

Authors: Teresa Gajewska, Dominik Zimon, Grzegorz Kaczor, Peter Madzík

Institutions: Cracow University of Technology, Rzeszów University of Technology, Catholic University in Ruzomberok

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2996076798

FWCI: 14.39

Cites: 60

Cited by: 129

Related to: 10