Work

Measuring the Customer Experience in Online Environments

Year: 2000

Type: article

Source: Marketing Science

DOI: 10.5555/2882592.2882595

Authors: P NovakThomas, L HoffmanDonna, YungYiu-Fai

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2997344352

FWCI: 5.161

Cites: 36

Cited by: 43

Related to: 10