Work

The measurement of maturity level of information technology service based on COBIT 5 framework

Year: 2020

Type: article

Abstract: Institutions are currently progressing on IT development and maximization in order to advance for good IT governance. Lack of comprehensive requirements analysis of IT utilization may lead to hindrances within IT development from achieving effective outcomes. This quantitative study employs control objective for information & related technology (COBIT 5) business framework to assess and identify the maturity level of IT service, primarily within the domain of delivery, service, and support (DSS). Data were obtained through questionnaire, observation, and documentation. The result reveals that the average maturity level of IT service is in level 3 (established); by which the study recommends for enhancements and upgrades in IT performance and service within the scope of compliance and IT service application and support.

Source: TELKOMNIKA (Telecommunication Computing Electronics and Control)

DOI: 10.12928/telkomnika.v18i1.10582

Authors: Lanto Ningrayati Amali, Muhammad Rifai Katili, Sitti Suhada, Lillyan Hadjaratie

Institution: State University of Gorontalo

Language: English

Topic: Information Technology Governance and Strategy

Subfield: Management Information Systems

Field: Business, Management and Accounting

Domain: Social Sciences

SDG: Industry, innovation and infrastructure

Open Access status: diamond

OpenAlex ID: W2997640321

FWCI: 8.519

Cites:

Cited by: 38

Related to: 10