Linking Supervisor Incivility With Job Embeddedness and Cynicism: The Mediating Role of Employee Self-Efficacy
Year: 2019
Type: article
Study design: Observational Study
Abstract: Applying the conservation of resources theory and the self-efficacy theory, this study investigates the relationship between supervisor incivility, self-efficacy, cynicism and the job embeddedness of employees in the hotel industry. The role of self-efficacy, as an important variable that mediates the relationship between the predictor and the criterion variable, is significantly evaluated. A non-probability sampling technique was used to collect 245 questionnaires from frontline employees of five- and four-star hotels in Nigeria. The findings reveal that supervisor incivility has a negative effect on self-efficacy and a positive effect on cynicism, and that self-efficacy negatively affects cynicism. There was no significant relationship with job embeddedness in the study. Importantly, the investigation establishes that self-efficacy is a mediating variable between supervisor incivility and cynicism. The study noted the importance of adopting a policy that introduces periodic seminars and professional training for both employees and supervisors, as a means for curbing incivility and cynicism. The study concludes with theoretical and practical implications, leaving room for further investigation.
DOI: 10.2139/ssrn.3509787
Authors: Uju Alola, Simplice Asongu, Andrew Alola
Language: English
Domain: Social Sciences
Open Access status: diamond
OpenAlex ID: W2997714547