Work

Highlights in Customer-driven Operations Management Research

Year: 2019
Type: article
Abstract: The evolution from mass-produced to mass-customized and even personalized products, services, and product-service bundles leads to increasing complexity of operations management. These new realities challenge companies in both business-to-business and business-to-customer markets to compete not only on the traditional basis of cost, quality, and delivery time but also on the capabilities in managing this increasing operational complexity. The objective of this paper is to identify key challenges and opportunities in managing operations in complex customer-driven manufacturing covering the value network, requirements engineering, product configuration, and the production systems, as well as the opportunities for handling these through digitally-enabled methods and tools for materializing the Industry 4.0 vision of efficient lot-size-one productions.
Language: English
Open Access status: diamond
OpenAlex ID: W2997763576
FWCI: 2.946
Cites: 38
Cited by: 16
Related to: 10