Work

The Effect of Security and Ease of Use on reducing the problems/deficiencies of Electronic Banking Services

Year: 2019

Type: article

Abstract: The use of technology in banking operations has facilitated many daily banking activities. However, the use of technology in electronic banking services has its problems/deficiencies as well. The aim of this study is to examine the impact on electronic banking services of security and ease of use. After a thorough review of the literature, this study provides a statistical analysis through a distributed questionnaire to examine the effect of security and ease of use in decreasing issues with electronic banking. Regression analysis demonstrates that security and ease of use of electronic banking services have a negative effect on issues with electronic banking services, which implies that with enhanced security and/or ease of use their issues are decreased.

Source: IFAC-PapersOnLine

DOI: 10.1016/j.ifacol.2019.12.465

Authors: Armend Salihu, Hasan Metin, Edmond Hajrizi, Muhamet Ahmeti

Institutions: South East European University, University for Business and Technology

Language: English

Topic: Technology Adoption and User Behaviour

Subfield: Information Systems and Management

Field: Decision Sciences

Domain: Social Sciences

Open Access status: diamond

OpenAlex ID: W2998422773

FWCI: 5.332

Cites: 25

Cited by: 34

Related to: 10