Work

Assessing the role of product category involvement and relationship proneness in the satisfaction–loyalty link in retailing

Year: 2019

Type: article

Study design: Observational Study

Source: International Journal of Retail & Distribution Management

DOI: 10.1108/ijrdm-01-2019-0020

Authors: Choukri Menidjel, Abderrezzak Benhabib, Anil Bilgihan, Melih Madanoglu

Institutions: University of Abou Bekr Belkaïd, Florida Atlantic University, Kennesaw State University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2999239806

FWCI: 8.065

Cites: 146

Cited by: 51

Related to: 10