Year: 2019
Type: article
Abstract: Smart tourism and competitive advantage for stakeholdersSmart tourism has generated a new paradigm in the tourism industry, propelled by the revolution of information and communication technologies (ICT) (Buhalis and Amaranggana, 2014).This has been enabled by tourism organisations and destinations operating as an ecosystem (Boes et al., 2016).A range of technologies, such as smartphones, sensors and beacons, as well as software and applications, virtual reality, augmented reality, artificial intelligence, big data, internet of everything (IoT), cloud computing, autonomous vehicles and drones, have been used to support interoperability and interconnectivity (Buhalis and Leung, 2018).Smart tourism encompasses networked ICT, providing opportunities for both tourism consumers and organisations (Li et al., 2017).Wang et al. (2013) suggests that smart tourism destinations consist of three main components, namely, cloud services, IoT and enduser internet service system.
Language: English
Domain: Social Sciences
Open Access status: green
OpenAlex ID: W2999506049