Work

Testing complexity theory in service research

Year: 2019

Type: article

Study design: Observational Study

Source: Journal of Services Marketing

DOI: 10.1108/jsm-09-2019-0353

Author: Catherine Prentice

Institution: Griffith University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W3000318571

FWCI: 2.805

Cites: 96

Cited by: 46

Related to: 10