Work

Churn and loyalty behavior of Turkish digital natives: Empirical insights and managerial implications

Year: 2020

Type: article

Study design: Observational Study

Source: Telecommunications Policy

DOI: 10.1016/j.telpol.2019.101901

Authors: M.Mithat Uner, Faruk Guven, S.Tamer Cavusgil

Institutions: Atilim University, Abdullah Gül University, Georgia State University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W3001120959

FWCI: 3.512

Cites: 58

Cited by: 26

Related to: 10