Work

The journey from customer participation in service failure to co-creation in service recovery

Year: 2020

Type: article

Source: Journal of Retailing and Consumer Services

DOI: 10.1016/j.jretconser.2020.102058

Authors: Ramin Bagherzadeh, Monika Rawal, Shuqin Wei, Jose Luis Saavedra Torres

Institutions: Ithaca College, Millsaps College, Marshall University, Northern Kentucky University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W3005281253

FWCI: 17.56

Cites: 55

Cited by: 118

Related to: 10