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Abusive Supervision, Organizational Citizenship Behavior and Job Satisfaction

Year: 2019

Type: article

Abstract: Abusive supervision is a problem in both service and non-service industries. Therefore, the study has examined the consequences of abusive supervision in private hospitals of Karachi. The data was collected from 380 respondents from 10 hospitals. The results suggest that due to abusive supervision, nurses in private hospitals are highly dissatisfied with their jobs. Moreover, the abusive behavior of supervisors’ makes nurses stressed which makes it difficult for them to balance their work and family life. Thus, we suggest that the hospital management should spend resources on mentoring and training. This study focuses only on small and medium sized private hospitals of Karachi. Future studies may also analyze large public hospitals in Pakistan after incorporating other variables such as organizational culture, job commitment and turnover intentions.Keywords: Abusive supervision, organizational citizenship behavior, job satisfaction, nurses

Source: DOAJ (DOAJ: Directory of Open Access Journals)

Authors: Masood Hassan, Shehla Khan, Faraz Ahmed Wajidi

Institutions: Institute of Business Management, Aga Khan University, Dow University of Health Sciences

Language: English

Topic: Workplace Violence and Bullying

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

SDGs: Decent work and economic growth, Good health and well-being, Peace, justice, and strong institutions

Open Access status: diamond

OpenAlex ID: W3007366556

FWCI:

Cites: 29

Cited by: 3

Related to: 10