Work

Beyond the One-dimensional Construct of Failure: the Curious Case of Enterprise Systems Failure Rates (19)

Year: 2016

Type: conference-paper

Abstract: In the studies on Enterprise Systems (ES), different failure rates ranging from 50 to 90 percent are often reported. Despite these reported failure rates, ES market witnesses continuous growth. This paper presents a review of ES failure rates and critically analyses the numbers reported within their original context as well as in the context of various definitions of failure. We find that the reported high failure rates are historical, lack a consistent definition and lack an adequate understanding of ES outcomes. We find that ES outcomes are often complex, time-dependent, multi-dimensional and constructionist in nature. Based on this analysis, implications for ES research are discussed.

Source: Journal of the Association for Information Systems

Authors: Deepak Saxena, Brian A. Dempsey, Joe McDonagh

Language: English

Topic: ERP Systems Implementation and Impact

Subfield: Management Information Systems

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: green

OpenAlex ID: W3008450505

FWCI:

Cites: 61

Cited by: 2

Related to: 10