Work

The Effect of Organizational Justice and Emotional Intelligence on Service Quality through Organizational Citizenship Behavior

Year: 2020

Type: article

Abstract: Quality public services have many choices in a competitive environment, therefore organizations need to pay attention to details in organizational dynamics such as Organizational Justice and Emotional Intelligence. This research method is a quantitative research using analytic observational design and a cross-sectional approach. The population in this study were employees of the Makassar City Polombek Shipping Polytechnic with a total sample of 75 people. The results showed that organizational justice had a positive but not significant effect on the quality of service through Organizational Citizenship Behavior on the employees of the Barombong Shipping Polytechnic Makassar City and emotional intelligence had a positive but not significant effect on the quality of service through Organizational Citizenship Behavior on the Barombong Shipping Polytechnic employees in Makassar Makassar city.

Source: International Journal of Multicultural and Multireligious Understanding

DOI: 10.18415/ijmmu.v7i2.1494

Authors: Ilham Ashari, Rakhmat Rakhmat, Atta Irene Allorante, Badu Ahmad

Institution: Hasanuddin University

Language: English

Topic: Employee Performance and Management

Subfield: Human Factors and Ergonomics

Field: Social Sciences

Domain: Social Sciences

SDG: Peace, justice, and strong institutions

Open Access status: diamond

OpenAlex ID: W3011833164

FWCI:

Cites: 12

Cited by: 1

Related to: 10