Work

Measuring service fairness and its impact on service quality and satisfaction: a study of Indian Banking Services

Year: 2020

Type: article

Study design: Observational Study

Source: Journal of Financial Services Marketing

DOI: 10.1057/s41264-020-00069-7

Author: Kedar Bhatt

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: green

OpenAlex ID: W3013038951

FWCI: 5.673

Cites: 35

Cited by: 34

Related to: 10