Work

Customers’ experienced product quality: scale development and validation

Year: 2020

Type: article

Source: European Journal of Marketing

DOI: 10.1108/ejm-03-2018-0156

Authors: Ramesh Roshan Das Guru, Marcel Paulssen

Institution: University of Geneva

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W3014261027

FWCI: 9.454

Cites: 96

Cited by: 70

Related to: 10