Work

The value disruption of uncivil other-customers during online service recovery

Year: 2020

Type: article

Source: Journal of Services Marketing

DOI: 10.1108/jsm-05-2019-0209

Authors: Todd J. Bacile, Alexandra Krallman, Jeremy S. Wolter, Nicole Dilg Beachum

Institutions: Loyola University New Orleans, University of North Carolina Wilmington, Auburn University, University of Alabama at Birmingham

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W3014359860

FWCI: 4.592

Cites: 74

Cited by: 35

Related to: 10