Work

Design of experiments in the service industry: a critical literature review and future research directions

Year: 2020

Type: article

Source: The TQM Journal

DOI: 10.1108/tqm-02-2020-0026

Authors: Jiju Antony, Elisabeth Viles, Alexandre Fonseca Torres, Taynara Incerti de Paula, Marcelo Machado Fernandes, Elizabeth A. Cudney

Institutions: Heriot-Watt University, Universidad de Navarra, Universidade Federal de Itajubá, Missouri University of Science and Technology

Language: English

Topic: Optimal Experimental Design Methods

Subfield: Management Science and Operations Research

Field: Decision Sciences

Domain: Social Sciences

SDG: Industry, innovation and infrastructure

Open Access status: closed

OpenAlex ID: W3020834035

FWCI: 2.956

Cites: 39

Cited by: 32

Related to: 10