Work

The power of emotional value: Moderating customer orientation effect in professional business services relationships

Year: 2020

Type: article

Source: Industrial Marketing Management

DOI: 10.1016/j.indmarman.2020.04.017

Authors: Maja Arslanagic-Kalajdzic, Selma Kadic-Maglajlic, Dario Miocevic

Institutions: University of Sarajevo, Copenhagen Business School, University of Split

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: green

Funder: OeAD-GmbH

OpenAlex ID: W3021452286

FWCI: 5.943

Cites: 78

Cited by: 32

Related to: 10