Work

Service quality dimensions as predictors of customer satisfaction and loyalty in the banking industry: moderating effects of gender

Year: 2020

Type: article

Study design: Observational Study

Source: European Business Review

DOI: 10.1108/ebr-10-2019-0270

Author: Viraiyan Teeroovengadum

Institution: University of Mauritius

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

SDG: Gender equality

Open Access status: closed

OpenAlex ID: W3021454938

FWCI: 15.13

Cites: 74

Cited by: 91

Related to: 10