Year: 2020
Type: conference-paper
Study design: Observational Study
Abstract: Knowledge management (KM) has a very potential benefit, especially to deal with unstructured public issues and has no solution at all, requiring a public leadership to work, share, apply and create knowledge in many institutions.The Ministry of XYZ has built a Knowledge management system (KMS) that is used as a means of sharing knowledge of all XYZ"s employees.However, KMS in XYZ is not running in accordance with the target.KMS in XYZ is not used as a two-way communication.Based on the problem, it can be identified that the level of KM maturity in XYZ is needed to be assessed.This study aims to determine the level of maturity of KM based on GKMMM maturity model and then make recommendations to improve the level of maturity of KM in XYZ.For data collection, G-KMMM based questionnaires were made online and spread through WhatsApp groups existing in the organization.A total of 70 questionnaires were collected.Based on the analysis, the maturity level of KM implementation in XYZ on five aspects of culture, policy, strategy, process and technology are at level 3. From this result, several strategies are recommended to improve the implementation of KM in the organization
Authors: Nanik QODARSIH, HANDAYANI, Rela SABTIANA
Institutions: Mahkamah Agung Republik Indonesia, Badan Pusat Statistik
Language: English
Subfield: Information Systems and Management
Field: Decision Sciences
Domain: Social Sciences
Open Access status: hybrid
OpenAlex ID: W3024655184