Work

Service excellence and market value of a firm: an empirical investigation of winning service awards and stock market reaction

Year: 2020

Type: article

Source: International Journal of Production Research

DOI: 10.1080/00207543.2020.1759837

Authors: Xinrui Zhan, Yinping Mu, Manpreet Hora, Vinod R. Singhal

Institutions: University of Electronic Science and Technology of China, Georgia Institute of Technology

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

Funder: National Natural Science Foundation of China

Award: 基于物联网应用的价值共创模式与价值网络治理机制研究

OpenAlex ID: W3025544249

FWCI: 4.323

Cites: 54

Cited by: 28

Related to: 10