Work

The role of servicescape and social interaction toward customer service experience in coffee stores. The case of Vietnam

Year: 2020

Type: article

Study design: Observational Study

Source: International Journal of Culture Tourism and Hospitality Research

DOI: 10.1108/ijcthr-11-2019-0194

Authors: Quynh Xuan Tran, My Van Dang, Nadine Tournois

Institutions: University of Da Nang, Université Nice Sophia Antipolis, Groupe de Recherche en Management, Da Nang University of Economics

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W3026112842

FWCI: 10.28

Cites: 87

Cited by: 67

Related to: 10