Work

Social Boundaries for Personal Agents in the Interpersonal Space of the Home

Year: 2020

Type: conference-paper

Abstract: The presence of voice activated personal assistants (VAPAs) in people's homes rises each year [31]. Industry efforts are invested in making interactions with VAPAs more personal by leveraging information from messages and calendars, and by accessing user accounts for 3rd party services. However, the use of personal data becomes more complicated in interpersonal spaces, such as people's homes. Should a shared agent access the information of many users? If it does, how should it navigate issues of privacy and control? Designers currently lack guidelines to help them design appropriate agent behaviors. We used Speed Dating to explore inchoate social mores around agent actions within a home, including issues of proactivity, interpersonal conflict, and agent prevarication. Findings offer new insights on how more socially sophisticated agents might sense, make judgements about, and navigate social roles and individuals. We discuss how our findings might impact future research and future agent behaviors.

Source: CHI Conference on Human Factors in Computing Systems

DOI: 10.1145/3313831.3376311

Authors: Michal Luria, Rebecca Zheng, Bennett Huffman, Shuangni Huang, John Zimmerman, Jodi Forlizzi

Institution: Carnegie Mellon University

Language: English

Topic: Social Robot Interaction and HRI

Subfield: Social Psychology

Field: Psychology

Domain: Social Sciences

Open Access status: hybrid

Funder: National Youth Science Foundation

Award: G4840167974