Year: 2020
Type: article
Study design: Observational Study
Abstract: The main purpose of this study is to understand how abusive supervision affects service sabotage. In this context, the mediating role of job alienation was examined. In addition, other purpose of this research is to investigate whether organization-based self-esteem moderates the relationship between abusive supervision and job alienation. The study was carried out with the participation of 336 employees working in hotel companies in different regions of Turkey. It was revealed that abusive supervision impacts on job alienation and service sabotage. Moreover, the study results showed that job alienation affects service sabotage. Job alienation has a mediating role whereas organization-based self-esteem does not have a moderating role. Finally, this study contributes to the management literature by providing a cross-section on the consequences of abusive supervision.
DOI: 10.30519/ahtr.695159
Authors: Mert GÜRLEK, Murat YEŞİLTAŞ
Institution: Burdur Mehmet Akif Ersoy Üniversitesi
Language: English
Domain: Social Sciences
Open Access status: diamond
OpenAlex ID: W3033683438