Work

An examination of interactive effects of employees’ warmth and competence and service failure types on customer’s service recovery cooperation intention

Year: 2020

Type: article

Source: International Journal of Contemporary Hospitality Management

DOI: 10.1108/ijchm-01-2020-0028

Authors: Yingying Huang, Meng Zhang, Dogan Gursoy, Si Shi

Institutions: Southwestern University of Finance and Economics, University of Johannesburg, Washington State University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W3033936734

FWCI: 9.724

Cites: 66

Cited by: 76

Related to: 10