Work

The flipped side of customer perceived value and digital technology in B2B professional service context

Year: 2020

Type: article

Study design: Observational Study

Source: Journal of Strategic Marketing

DOI: 10.1080/0965254x.2020.1755350

Authors: Nhi Xuan Nguyen, Doan T. Nguyen, Yuliani Suseno, Thong Bui Quang

Institutions: Trường ĐH Nguyễn Tất Thành, Swinburne University of Technology, University of Newcastle Australia, Vietnam National University Ho Chi Minh City

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W3034178404

FWCI: 4.052

Cites: 85

Cited by: 26

Related to: 10