Work

Mapping customer experience: a taxonomical study using bibliometric visualization

Year: 2020

Type: article

Source: VINE Journal of Information and Knowledge Management Systems

DOI: 10.1108/vjikms-11-2019-0178

Authors: Pranay Sindhu, Kumkum Bharti

Institution: Indian Institute of Management Kashipur

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W3034550872

FWCI: 4.322

Cites: 94

Cited by: 20

Related to: 10