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Logistics and supply chain management: The importance of integration for business processes

Year: 2017

Type: article

Abstract: This conceptual paper outlines the importance of integration in supply chain management (SCM) by linking the functions of logistics as it applies in strategic business process. Often, business processes are developed at the strategic level but are never identified precisely in logistics or in SCM. Strategic business processes like Customer Relationship Management (CRM), Supplier Relationship Management (SRM), Customer Service Management (CSM) and Demand Management are not directly linked to logistics or SCM. This paper identifies the literature that expressed the importance of integration and how business processes can be relevant in the execution of key logistics activities in the supply chain context.

Source: Journal of Emerging Economies and Islamic Research

DOI: 10.24191/jeeir.v5i1.6346

Authors: Izwan Azmi, Norlida Abdul Hamid, Md Nasarudin Md Hussin, Nik Ibtishamiah

Institutions: Universiti Teknologi MARA, Universiti Teknologi MARA System, National University of Singapore, University of Malaya

Language: English

Topic: Quality and Supply Management

Subfield: Management Information Systems

Field: Business, Management and Accounting

Domain: Social Sciences

SDG: Industry, innovation and infrastructure

Open Access status: diamond

Funder: Universiti Teknologi MARA