Work

Contexts of briefing for service design procurements in the Finnish public sector

Year: 2020

Type: article

Abstract: Public-sector organisations around the world are increasingly harnessing service design expertise in order to renew public services and organisations. However, little research attention has been paid to how service design is procured in the public sector and its implications for the work of service design consultants. This study recognises public procurement as a briefing process and elucidates the complexities involved. Through an inductive thematic analysis of interviews, ethnographic observations and documents, the study maps out key phases of briefing in service design procurement in the Finnish public sector. In doing so, the study unveils how the professional contexts of public servants and service designers impact briefing and explores the challenges and practical responses of practitioners in such engagements.

Source: Design Studies

DOI: 10.1016/j.destud.2020.05.002

Author: Seungho Park-Lee

Institution: Aalto University

Language: English

Topic: Innovative Approaches in Technology and Social Development

Subfield: Management of Technology and Innovation

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: hybrid

Estimated APC paid: $1,231

Funders: National University of Singapore, Aalto-Yliopisto