Work

Service quality in airport hotel chains through the lens of online reviewers

Year: 2020

Type: article

Source: Journal of Retailing and Consumer Services

DOI: 10.1016/j.jretconser.2020.102193

Authors: Sérgio Moro, Rui J. Lopes, Joaquim Esmerado, Miguel Botelho

Institutions: Iscte – Instituto Universitário de Lisboa, Centro de Investigação em Ciências da Informação Tecnologias e Arquitetura

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: green

Funder: Fundação para a Ciência e a Tecnologia

OpenAlex ID: W3035401370

FWCI: 7.293

Cites: 98

Cited by: 53

Related to: 10