Work

Customer complaint journey mapping: a qualitative approach

Year: 2020

Type: article

Source: British Food Journal

DOI: 10.1108/bfj-11-2019-0849

Authors: Hiba Koussaifi, David John Hart, Simon Lillystone

Institution: Northumbria University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W3036100484

FWCI: 1.604

Cites: 55

Cited by: 17

Related to: 10