Work

Trust theory and customer services research: theoretical review and synthesis

Year: 2020

Type: article

Source: Service Industries Journal

DOI: 10.1080/02642069.2020.1779225

Authors: Neve Isaeva, Kira Gruenewald, Mark N. K. Saunders

Institutions: University of Birmingham, Coventry University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W3036168602

FWCI: 9.184

Cites: 179

Cited by: 81

Related to: 10