Work

Logistics service quality: where we are and where we go in the context of airline industry

Year: 2020

Type: article

Source: Management Research Review

DOI: 10.1108/mrr-12-2019-0544

Authors: Peeraya Thongkruer, Sawat Wanarat

Institution: Kasetsart University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W3043334858

FWCI: 1.351

Cites: 87

Cited by: 18

Related to: 10