Year: 2019
Type: dissertation
Abstract: Mobility hubs are places where multiple transportation modes are available and where these \ndifferent kinds of transportation can be shared. These kinds of commercial, public areas need \ngood wayfinding strategies to make every traveler's journey as successful and safe as \npossible. The goal of this thesis is to identify what the information wants and needs are for \ndifferent travelers. In the first study, 92 travelers were interviewed at Utrecht Central Station \nto find out what kind of traveler wants what kind of information, what they think of the \ncurrent signage at the station, and how they would improve this. Results indicated that most \ntravelers had trouble locating themselves, thought signage was not well placed, and had \ntrouble finding different modes of transport, especially bus stations. In a second study, I \nlooked at the questions that were asked at the information booths at the station. The questions \ncorrelated with the problems found in the interviews and gave some additional insights. \nTaken together, this research recommends taking the more vulnerable target groups into \nconsideration, like older adults and people who rarely visit the hub, when designing a future mobility hub
Author: E. Castellsaguer Petit
Language: English
Subfield: Experimental and Cognitive Psychology
Field: Psychology
Domain: Social Sciences
Open Access status: green
OpenAlex ID: W3043451701