Work

An analysis of customer satisfaction on employee professionalism: a comparison between Islamic and conventional banks in Malaysia

Year: 2020

Type: article

Study design: Observational Study

Source: Journal of Islamic marketing

DOI: 10.1108/jima-03-2020-0063

Authors: Ainatul Aqilah Kamarudin, Salina Kassim

Institution: International Islamic University Malaysia

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

SDG: Decent work and economic growth

Open Access status: closed

OpenAlex ID: W3043553253

FWCI: 3.241

Cites: 47

Cited by: 22

Related to: 10