Work

Exploring frontline employee-customer linkages: a psychological contract perspective

Year: 2020

Type: article

Source: The International Journal of Human Resource Management

DOI: 10.1080/09585192.2020.1791222

Authors: Smirti Kutaula, Alvina Gillani, Leonidas C. Leonidou, Dayananda Palihawadana

Institutions: Kingston University London, Kingston University, University of Surrey, University of Cyprus, University of Leeds

Language: English

Topic: Job Satisfaction and Organizational Behavior

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

SDG: Decent work and economic growth

Open Access status: closed

OpenAlex ID: W3043659604

FWCI: 1.621

Cites: 152

Cited by: 22

Related to: 10