Work

The effect of airline service quality on customer satisfaction and loyalty in India

Year: 2020

Type: article

Source: Materials Today Proceedings

DOI: 10.1016/j.matpr.2020.06.557

Authors: Ira Agarwal, Kavitha R. Gowda

Institution: Christ University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W3048605263

FWCI: 5.132

Cites: 22

Cited by: 43

Related to: 10