Work

Quality indicators and user satisfaction in university libraries

Year: 2020

Type: article

Study design: Observational Study

Source: The Journal of Academic Librarianship

DOI: 10.1016/j.acalib.2020.102230

Authors: María Elena Gómez-Cruz, Victor Harari-Betancourt, Genoveva Vergara-Mendoza

Institution: Universidad Iberoamericana

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

SDG: Quality education

Open Access status: closed

Funder: Universidad Iberoamericana Ciudad de México

OpenAlex ID: W3049533350

FWCI: 2.701

Cites: 43

Cited by: 21

Related to: 10