Specifics and Operational Procedures of the Psychological Assistance Hotline during the COVID-19 Pandemic in China
Year: 2020
Type: article
Abstract: Psychological hotlines became the most convenient and feasible way to provide psychological intervention for the needy after the outbreak of COVID- 19. Hotlines assisting in defeating the coronavirus functioned quite differently from general psychological hotlines and face-to-face counseling. This article discusses the specificity of hotlines of this kind, including appropriate operational procedures that include the overall assessment and the empathetic understanding of the clients, a quick focus on goals, and real-world oriented assistance. Major administrative and ethical concerns are also addressed.
Authors: Xiaoming Jia, Linyu You, Qin An
Institution: Beijing Institute of Technology
Language: English
Topic: COVID-19 and Mental Health
Subfield: Clinical Psychology
Field: Psychology
Domain: Social Sciences
Open Access status: diamond
OpenAlex ID: W3079053960