Work

Customer Success Management: The next evolution in customer management practice?

Year: 2020

Type: article

Source: Industrial Marketing Management

DOI: 10.1016/j.indmarman.2020.08.001

Authors: Bryson Hilton, Bita Hajihashemi, Conor M. Henderson, Robert W. Palmatier

Institutions: University of Oregon, University of Washington

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: green

OpenAlex ID: W3080466349

FWCI: 9.196

Cites: 50

Cited by: 73

Related to: 10